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Terms and Conditions.

In Brief...


1. Rovers Run Puppies (“RRP”) offers its customers buying a puppy from RRP, a 7-day cooling off period commencing from the date the customer receives the puppy from RRP. 

The Terms and Conditions of our cooling off period are as follows: 

  • Provided you return the puppy within the first 3-days of purchase, RRP will refund you 70% of the purchase price paid. 

  • Provided you return the puppy within 4 to 7-days of purchase, RRP will refund you 50% of the purchase price paid. 

RRP has implemented these 7-day Cooling Off Period Terms and Conditions to ensure the best outcome for the pet, you as our valued customer and in covering RRP`s costs both internally and externally (i.e. Vet checks; 2-week quarantine period and re-advertising costs etc).

2. If you the purchaser decides to return the purchased puppy to our business within 21 days of sale (collection) accompanied by a statement from a veterinary practitioner, that the puppy purchased is unacceptable for health reasons, the business will take the said puppy back and refund 100% of the purchase price.

3. If the purchased puppy is diagnosed with, suffering from, dies or is euthanised from a disease that is traceable to our business, within 3 years of purchase (collection date) the business will refund 100% of the purchase price where the owner of the animal provides a supporting statement and diagnoses report from a veterinary practitioner.

Under the above items 1 & 2 clauses, the owner cannot keep the animal and request a refund.

The Terms and Conditions above are a brief outline of our beneficial terms and conditions, Breeder Declaration and Guarantee provided.  For further details please contact us for a FULL copy of our purchase information and sales contract which you will receive as time of collection or can be emailed to you prior.

To download the Terms and Conditions Extract PDF, please click HERE.